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Course Syllabus

Lecture Notes

Homeworks

Policy Grading

Related Links

 

QEM 511 - Total Quality Management


 

Course Description

This course objective is to build the understanding of fundamental concepts of quality management theories and practices. Topics include quality definition, quality management history, Principals of Quality management, Deming fourteen quality points, Deming cycle, quality deployment strategies (lean, six sigma), quality metrics and considerations based on application sector (manufacturing, service, not for profit, government), Quality standards for quality, and Quality management tools and techniques.

Pre-requisite

None

Co-requisite

None

Credit hours

3 credit

"Quality really starts with education and ends up with education"   Kaoru Ishikawa

Course Syllabus and Planning

Important Links Additional Reading

Course Material

Chapter title

Starting date

Week

       

 

 

 
     

( Students Registration )

 

 

1

Part 1 - Fundamentals of Total Quality Management (Book Chaps. 1 - 4)

15 Oct 2016

 

2

   

Quality Management Systems and Standards; Quality Awards (EFQM, KAQA) (Book Chaps. 5 - 6)

22 Oct 2016

 

3

Part 2 - Methods of Total Quality Management : The 7 basic Tools of quality (Book Chap 7)

29 Oct 2016

 

4

   

 

Project (1) : Practical Applications of the 7 Basic Quality Tools in Process Improvement

05 Nov 2016

 

5

   

 

Mid Term Vacation (10-20 Nov 2016)

10-20 Nov 2016

 

6

New management and Planning tools (Book Chap 8)

26 Nov 2016

 

7

 

 

New management and Planning tools - Applications (Book Chap 8)

03 Dec 2016

 

8

Measurement of Quality - Measurement of customer satisfaction (Book Chap 9 - 10)

10 Dec 2016

 

9

Quality Cost Analysis (Book Chap 14)

17 Dec 2016

 

10

   

External Expert Workshop (Professor Mamdouh Halawa, SASO)

24 Dec 2016

 

11

   

External Expert Workshop (Dr Ayedh Al-Omari, President SQC)

31 Dec 2016

 

12

   

 

Projects Presentations

07 Jan 2017

 

13

 

 

 

Final Exams

14 Jan 2017

 

14

 

 

 

Final Exams   (date to be specified)

21 Jan 2017

 

15



Policy grading

Students enrolled in the course should be aware of the university policy regarding attendance to lectures and tutorials. During the semester you should attend all classes according to your schedule, do your home works,  the research questions and projects. They should be submitted to the instructor  on time.

The following is the grading that will be adopted to evaluate students during the semester.

Mid Term Exam

30

Engineering Projects

20

Attendance, Participation

10

Final Exam

40

Total

100

 

 

 

 

Reference Text Book

J.Dahlgaard, Kai Kristensen and Gopal K.Kanji, 2008, Fundamentals of Total Quality Management, Process analysis and improvement, Talylor & Francis.

 Additional Readings

 Aichouni, 2014, Quality Control: The Basic Tools and their Applications in manufacturing and Services, Dar-Elas`hab Publishing, Riyadh.

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Additional Web Resources

HANDBOOK FOR BASIC PROCESS IMPROVEMENT

SPC Reference Manual (Ford-GM-Crysler) ASQ 2005

Engineering Data Analysis YouTube

Excellent Videos on Statistical Quality Control (Keith Bower)

Excellent Videos on Engineering Statistics (Keith Bower)

Excellent PPT Presentations on Statistical Quality Control

http://www.itl.nist.gov/div898/handbook/index.htm

 


The Page is Designed and Maintained by Dr Mohamed Aichouni, First created on October 2016

Email : m.aichouni@uoh.edu.sa